Regional Operations Manager, Rocky Mountains
Adam comes from an extensive background of logistics before joining Service Partners in 2013, where he has worked his way up from Inside Sales to Regional Operations Manager of the Rocky Mountain Region. He understands the process of distribution from start to finish and gets to pass that info along to 10 branches in 8 different geographic locations. His background in BIBS is fairly recent, but he prides himself in getting the correct resources in front of people and finding answers to their problems.
Adam has been married to his high school sweetheart, Kim, for 19 years. Together they have 4 beautiful daughter’s and love family vacations. With a perfect safety record in 2017, and a track record of helping customers grow their business Adam can’t wait to see where the next challenge takes him.
With almost 15 years with Service Partners, Cheryl knows insulation, insulation contractors, and their business. She could practically do her job with her eyes closed; rather, she focuses her attention on managing the details of customer service at the highest level. Her background has been in business management and that is the exact role she fills for the BIBS system.
Essentially, Cheryl manages the day-to-day operations for the BIBS system and is CPS, the Chief Problem Solver. Every step in the distribution and operations process – from understanding customer needs, to order fulfillment and shipping, to financial management, through to customer follow up – Cheryl makes sure it is done with care, finesse, and an unprecedented attention to detail. She is part operations expert and part mind reader.
“Customers can count on me to go the extra mile to take care of their needs. It is a service level they can trust.”
Cheryl knows her customers, their business needs, and job requirements and always gets the job done. This is what makes Cheryl an integral part of what makes the BIBS system the industry leading, high performance insulation system on the market today.
Senior Vice President, R-Factor Rocky Mountains
Discipline, agility, and finesse defines Francis’ approach to business. With a background in construction, Francis transitioned naturally into the insulation and building materials industry. Before coming to Service Partners, he was with Knauf Insulation for more than nine years. At Knauf, he started as a Territory Manager and advanced to Director of Sales for the Western Region, where he was responsible for managing 28 states and developing a team of 14 Territory Managers.
Francis came to Service Partners in January, 2011 and is General Manager of the Rocky Mountain Region, a role that manages all aspects of the business for five high-performing branches – Denver, CO, Salt Lake City, UT, Boise, ID, Phoenix, AZ, Las Vegas, NV, Rapid City, SD, and El Paso, TX. Francis maintains a management role for the BIBS system and ensures all components of the system, distribution, and service delivery model meet the needs of customers. As General Manager, he supports BIBS with a disciplined sales and operations approach that puts customer serviceability at the pinnacle. In addition to his role with the BIBS system, he manages the strategic business goals, sales, and operations for Service Partners’ core business – distributing insulation and accessories.
“Winning isn’t everything, it’s the only thing.”
– Vince Lombardi
Francis practices that same philosophy in his approach to building strong business relationships. When you win with customers, you win at business.